It’s time to reimagine a new future. The concept of the workplace has changed forever. It’s no longer necessarily somewhere your employees go. It’s now wherever they choose to be, whether that’s at home, in an office or on the move. And wherever it is, and however they connect with it, they expect...
Published: Jul 06, 2021
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses interact with them. Not only do customers want you to be as digital fluent as they are – they expect more personal service, too. To help you navigate the workforce changes...
Published: Sep 27, 2021
Organizations around the world are trying to keep up with the rapid pace of change in their industry. In many cases, a combination of competitive, economic and social disruptions are threatening market positions and existences.
If this change is the only constant, then adaptability has to underpin a ‘new normal’...
Published: Jul 06, 2021
This is a whitepaper by IDG on behalf of Adobe.
Today, we don’t know how we will return to our workplaces, we don’t know how the economy will perform, we don’t know the near-term future for travel and hospitality, and we don’t know when we will return to something approaching pre-Covid life. It...
Published: Nov 12, 2021
The North Star Framework is a model for managing products by identifying a single, crucial metric (the North Star Metric) that best captures the core value that your product delivers to its customers.
By the end of this book, you will:
Understand the purpose and value of the North Star Framework.
Be able...
Published: Nov 16, 2021
The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations must constantly evolve and optimise their positions to address opportunities, defend against competitors, and meet the requirements of regulators and security threats. As transformation is a complex process, we...
Published: Nov 12, 2021
Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships. In this guide, we’ll explore how you can provide the most relevant, personalized experiences to your customers. We will arm you with the best advice when considering key channels such as email, mobile...
Published: Sep 24, 2021
DocuSign provides a contract lifecycle management (CLM) solution that acts as a centralised, cloudbased repository for customers’ external and internal contracts. CLM provides for the automation and orchestration of previously manual tasks for contractrelated workflows.
DocuSign commissioned Forrester...
Published: Oct 29, 2021
Driving secure remote work in financial services
In the midst of a pandemic, financial services firms around the globe are working tirelessly to keep the economy afloat.
Accessing and exchanging client information, building virtual relationships, and keeping teams productive have become critical in today's...
Published: No Date
As cloud technologies have matured, a revolution has taken place across the enterprise. Employees today can access the latest IT solutions on-demand, using them to complete tasks faster and more effectively than ever before.
With the business environment growing in complexity, it is essential that any departments...
Published: Oct 29, 2021
We’re living in a connected world. Every screen is a window of opportunity, a chance to engage with your customers. And if you want to keep the conversation going inside your app, there’s no substitute for an in-app message. This guide explores what in-app messages are, how they work, and why they matter. ...
Published: Sep 24, 2021
We analyzed data from three different sources to create the first Global Customer Engagement Review. We define what great customer engagement looks like, how that translates directly to business goals, and where brands can find opportunities to improve their customer engagement strategies.
Download now to find out...
Published: Sep 24, 2021
How financial firms reach onboarding "nirvana"
Streamlined, pain-free onboarding builds the foundation for successful client experiences. This is particularly true across financial service firms, where convenience and competitiveness are key.
Still, in spite of its critical nature, frictionless...
Published: Oct 26, 2021
How financial firms reach onboarding "nirvana"
Streamlined, pain-free onboarding builds the foundation for successful client experiences. This is particularly true across financial service firms, where convenience and competitiveness are key.
Still, in spite of its critical nature, frictionless...
Published: Oct 26, 2021
