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ON24

2021 B2B Marketing Trends Report: How to Augment the Marketing Organization for a Digital-First Future

B2B marketers have shifted the way they do business as digital channels become the default approach. According to a McKinsey report, 59% are saying their sales and marketing organizations are performing well given global circumstances, keeping up with this shift. But marketers today cannot rest easy. They still face...

Published: Feb 17, 2021
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Oracle

Modern Marketing Essential Guide to Social Marketing

Social media has evolved. And marketing, finally is catching up. From super-sensitive sentiment detection to data-driven channel charges, the technology is here to actually use social engagements in repeatable, business-building ways.

Published: Jul 01, 2016
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Oracle

The CMO Solution Guide For Building A Modern Marketing Organization

The urgency to transform marketing has never been higher. Pressure to deliver business results is mounting. Consumer technology adoption is accelerating changes in buying behavior and increasing the desire for personalized experiences. It’s time to transform how you use data, technology, and content to deliver more...

Published: Jan 01, 2016
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ServiceNow

Streamline customer service with digital workflows

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer experience can be difficult in challenging times like these. But there is a way to help your customer service teams to continue performing efficiently – even when the unexpected happens. What’s...

Published: Apr 01, 2021
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Microsoft

Strategic Considerations When Building Customer Service for the Next Decade

Customer service is a very complex initiative for organisations.  As simple as it sounds to “just answer questions,” the speed at which new terms are introduced, the rise of new channels, and the nuances of implementing new solutions makes it almost impossible for those in charge to succeed. When...

Published: Jan 21, 2016
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ServiceNow

Think beyond traditional CRM to elevate your customer service

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional CRM just isn’t cutting it anymore. In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose-built customer engagement technology and processes that...

Published: Apr 01, 2021
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IBM

Benchmarkstudie von 2016 zu Kennzahlen beim E-Mail-Marketing

Für den Aufbau eines erstklassigen Marketingprogramms ist es unerlässlich, sich mit den Besten zu vergleichen --- doch Daten zu Mitbewerbern sind schwer zugänglich. Mit der exklusiven Benchmarkstudie von 2016 zu Kennzahlen beim E-Mail-Marketing - “2016 Email Marketing Metrics Benchmark Study”...

Published: Jan 18, 2017
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Oracle

Modern Marketing Essentials Guide to Mobile Marketing

Get 5 quick tips on how to optimize your marketing campaigns for the mobile world.

Published: Feb 01, 2016
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Adobe

Ten predictions for the next decade of analytics

AI and other analytics technologies are driving incredible innovations and advancements that are making it possible to do things with data that business leaders only dreamed of a short time ago. It’s been 10 years since Adobe acquired Omniture and entered the analytics arena. Since then, the industry has seen...

Published: Dec 14, 2020
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Lengow

Succeed on Market Places Internationally

Amazon, Ebay, Alibaba … be they large or small, general or specialised, the economic position of marketplaces is always secure. Marketplaces are very effective for online retailers: their large amounts of traffic can give great visibility to your products, and therefore increase sales dramatically. But...

Published: Dec 14, 2016
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ON24

The B2B Marketer's Guide to Scrappy Marketing

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand guidelines, tone-of-voice documents and documented approval processes. We check and double check our work, asking for everyone to go over a fine-tuned piece of copy. In an age where a print ad, a brochure or a quarterly...

Published: Oct 23, 2020
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Microsoft

The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report shows how each provider...

Published: Apr 04, 2018
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GoToWebinar

Download The GoToWebinar Free Trial Today!

Online meetings and online events can be hard work! Take the stress away by trying GoToWebinar free for 30 days! GoToWebinar is the simpler way to host online meetings, web events or online training.  Pick a compelling topic, invite guest speakers and include polls and surveys for truly interactive presentations....

Published: Oct 06, 2016
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ServiceNow

Evolving your customer journeys to the next normal

Investing in great outcomes for customers and employees. The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for help adapting to the unexpected. That means that service teams have to learn to navigate a new reality while still...

Published: Apr 01, 2021
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