Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics service providers can no longer afford to only focus on a single eCommerce delivery mode, but instead need to think more about what their entire customer base requires when it comes to fulfilment options.
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Published: Mar 02, 2022
As we wrap up 2021, we decided to take a look back at the past year to predict what the New Year has in store for the digital advertising industry.
From Amazon claiming 10.3% of the US digital ad market and continuing its quest to take a larger chunk of ad budget from Google and Facebook, to privacy regulation...
Published: Jan 04, 2022
Thank you for your interest in the AWS: Unmasking your organisation’s data problem eBook, bringing to light how AI and analytics can impact your business.
Published: Apr 06, 2022
Technology in media evolves quickly. Once seen as buzzwords, AI and machine learning (ML) are now crucial functions in a range of media workflows. For corporations in markets such as media and entertainment, education, and ad tech, AI/ML solutions such as AWS Media Intelligence can be especially and exceptionally valuable....
Published: Apr 06, 2022
As well as increased delivery volumes, ‘COVID sensitization’ has led to customers expecting more. Last mile is an integral part of retail infrastructure and if customers aren’t happy with the delivery fulfilment service, they’re likely to jump ship in favor of a different supplier.
This report...
Published: Mar 03, 2022
Omdia’s cloud service partner report is back for another year. It’s packed with detailed insights that offer the perfect reference point for your business’s decision making. Providers such as AWS, Oracle and IBM were analyzed and judged on the following key attributes, with unrivalled depth to help you...
Published: Apr 06, 2022
The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting companies’ ability to successfully navigate the highly dynamic global environment, including changing customer expectations, escalating complexity and competition, training and development and the realities...
Published: Apr 20, 2022
Thank you for your interest in the AWS: Machine learning and the Bundesliga eBook, providing great insights into the power of AI and analytics and the opportunities it presents.
[Read Bundesliga eBook now]
Published: Apr 06, 2022
To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce. By understanding what each channel offers and how they complement each other, advertisers can create a unified customer experience that achieves better results.
Drawing insights from Marin Software’s customer...
Published: Nov 11, 2021
Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics to build better product experiences for your customers.
This book explains how product analytics shapes some of the most successful products from brands like IBM, HubSpot, NBC, NerdWallet, and more. Download...
Published: Mar 19, 2021
This paper picks out proven cases which can be adapted into a practical reality to make customer engagement insights matter through smart data management.
An overview of current industry challenges and consumer sentiment, based on research conducted by the DMA in partnership with Future Foundation.
A...
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of customer service in acquiring — and keeping — customers.
In its report, Forrester goes in-depth...
Published: Jan 21, 2022
As each year passes, the continual march of technology has yet to ease up. Tech is still advancing at a rapid clip, and at the same time, software companies crop up at an even more rapid clip. Each promising to make work easier, more productive, and more profitable. It’s enough to make your head spin. ...
Published: Feb 17, 2022
Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they focused on creating the perfect bait. They updated store displays or added content to their websites and waited for customers to appear. They relied on advertising to drive traffic they hoped would convert into sales....
Published: Aug 27, 2021
