Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben, dass diese Technologie heute von einem Großteil der Unternehmen verwendet wird.
Allgemein gibt es zwei Arten der elektronischen Signatur. Elektronische Signaturen (E-Signaturen) beziehen sich auf jeden...
Published: Sep 17, 2020
Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags.
Ziel dieses Forschungsprojekts war es, die oben genannten Fragen genauer zu untersuchen und einzuordnen. Die Umfrage wurde im Frühjahr 2020 durchgeführt. Da dieser Zeitpunkt in vielen europäischen...
Published: Sep 17, 2020
Driving webinar registration and attendance is a major struggle for most companies. While webinars are a powerful tool for communicating with customers, prospects, and employees across multiple time zones and geographies, they are only as good as your ability to get people to attend them. Today, there has never been more...
Published: Aug 24, 2020
Digitale Transformation ist der Prozess, mit dem sich Unternehmen an disruptive Veränderungen in Abläufen, bei Kunden und auf Märkten anpassen oder diese selbst initiieren.
Digitale Transformation ist der kontinuierliche Prozess, mit dem sich Unternehmen an disruptive Veränderungen in Abläufen,...
Published: Sep 17, 2020
Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr Mitarbeiter im Homeoffice oder an anderen Remote-Standorten arbeiten, macht Transaktionen, die eine persönliche Anwesenheit erfordern – wie das Unterzeichnen von Dokumenten –, schwieriger und zeitaufwendiger....
Published: Sep 17, 2020
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations in any industry—often, reducing costs hurts customer relationships—but IoT provides a way for field service organisations to achieve this goal.
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Published: Jan 12, 2018
Translation? Employees aren‘t quitting their jobs—they’re quitting their bosses.2 That’s bad news for agencies planning for innovation, succession, and market longevity. Human capital is an organization’s most valuable resource—and turnover is expensive not just in terms of sourcing,...
Published: Apr 09, 2013
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
Organizations are advancing beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics that can unlock revenue growth. ...
Published: Feb 15, 2018
What is dynamic case management? Who is using it and how can it help you prepare for the future of work?
The nature of work is changing from task-based to knowledge-driven, and now our supporting processes must change too. Get a better understanding of dynamic case management as a practice, and how it can help your...
Published: Feb 17, 2020
In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it is the time to go real time.
Keeping customers engaged now requires an investment in customer-centric marketing to allow your organisation to identify and deliver them with the most appropriate message....
Published: Apr 23, 2018
The following article will help pinpoint areas of success, while highlighting trends in how sales analytics are evolving and providing tips to ensure you take the right path that benefits your organisation and the salespeople the technology is designed to empower.
Article topics include:
How is...
Published: Jan 12, 2016
In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite,
Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them.
This report...
Published: Jan 05, 2018
Multinational organizations face tremendous challenges when it comes to establishing—and proving—labor compliance. There are myriad national and local labor laws to comply with, which may include wage and hour regulations, absence and leave laws, fitness for duty regulations, and work hour limits. Yet that’s...
Published: Jul 07, 2012
The demand to be at every touchpoint in the customer lifecycle is no longer an option - it’s a requirement. To manage, deliver, and optimise experiences consistently across all touchpoints, organisations are looking to digital experience platforms as the foundation of their digital presence.
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Published: Jan 14, 2016