How can your business respond to a more disruptive world? By gaining flexibility, agility and awareness. That requires using data and analytics to uncover more of the unseen – and acting early enough to make an impact.
Ultimately, if you put the right processes into place, you can learn to thrive when others...
Published: Oct 21, 2020
Create stunning data visualizations that tell a story with your data and highlight the Key Performance Indicators (KPIs) that matter most to your business.
Download the eBook Smart Data Visualization: How to Design Best-in-Class Dashboards to discover:
What to know before you start
The 4 types of top-performing...
Published: Sep 02, 2020
Increasingly, Artificial Intelligence is showing up in the products we use and the activities we engage in, from our workplace apps to our customer experiences. Hopes are high. Promises are extravagant. And the potential is huge. But the reality today is considerably less grand. With typical “black box” approaches,...
Published: Sep 02, 2020
Traditional BI's passive approach can't handle today's data-driven demands. Introducing Active Intelligence. Real-time agility has become essential, and the faster an organization can respond to events as they evolve, the better it can compete. In the eBook, Active Intelligence - The Next Era of Business Intelligence:...
Published: Jan 08, 2021
In the face of today's and tomorrow's challenges, does your organization have the data analytics tools it needs for people to get to the right insights? How can you help them make the best possible decisions and drive competitive edge?
Whether you're a BI leader, business analyst, IT manager, or someone...
Published: Jan 05, 2021
Customers choose where to have experiences with your brand. And when they do, they expect to be greeted with relevant personalised content. Evolving channels, a lack of resources and organisational silos make this a challenge.
To find out more, download now!
Published: May 06, 2020
This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order Management (OcOM) solutions to manage their opterations, and explored the essental nature of OcOM, as well as the opportunity cost of not changing or staying with their current solution.
In fact, findings from...
Published: Aug 14, 2018
One of the fundamental questions facing CFOs in small and medium-sized organizations is whether to select a ‘best-of-breed’ solution or a software suite as they look to improve the technology foundation for their processes. Determining the tradeoffs associated with these two options has never been more critical...
Published: May 16, 2012
Record global automotive sales are expected in 2017 after sales accelerated towards the end of 2016. Thanks to economic recovery, competitive finance options and rising earnings, sales have been boosted and we are seeing a rise in customer confidence.
Social media has had a huge, game-changing effect on the automotive...
Published: Oct 03, 2017
Remote working is now widely recognised as part of the way businesses operate.
According to a 2019 report by the International Workplace Group, almost two-thirds of companies worldwide have a flexible workspace policy. Despite this widespread acceptance, however, every business looking at teleworking still faces...
Published: Jul 09, 2020
Social selling is a sophisticated practice, and there are a host of challenges and dangers to be wary of.
This guide brought to you by MyCustomer and Microsoft will explore the challenges and opportunities of social selling, to help you maximise your potential, while minimising your risks.
You will learn: ...
Published: Jan 12, 2016
Overview of succession planning at Microsoft Tips for boosting the impact and value of succession planning offered along the way Common succession planning pitfalls Summary of key tips
Published: Jan 11, 2013
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations in any industry—often, reducing costs hurts customer relationships—but IoT provides a way for field service organisations to achieve this goal.
Download...
Published: Jan 12, 2018
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on...
Published: Apr 05, 2018