This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order Management (OcOM) solutions to manage their opterations, and explored the essental nature of OcOM, as well as the opportunity cost of not changing or staying with their current solution.
In fact, findings from...
Published: Aug 14, 2018
Understanding how to optimize Omni-Channel Order Management is key to your business’ success.
Today, consumers want seamless possibilities for selecting and receiving new products and services.
Intelligent order management systems allows brands and retailers to make informed decisions on how to profitably...
Published: Aug 14, 2018
Customer expectations for the combined brand experience are higher than ever.
This puts more pressure on retailers to merge their physical and digital processes. Despite omnichannel retailers’ efforts to achieve this goal, results continue to fall short — especially when it comes to delivering merchandise....
Published: Aug 14, 2018
User Generated Content (UGC) is not just another marketing buzz phrase, honest. It’s a very powerful strategy for your marketing team and all you need to do is add content created by engaged customers (such as product reviews, videos and photos) into your marketing campaigns.
UGC has been proven...
Published: Oct 03, 2017
Congratulations! You’re now the new head of marketing for your company. Maybe you’ve been promoted from within, or perhaps your new employer found you through an exhaustive search. Either way, your company is thrilled to have you on board and anxious for you to have a huge impact on your company’s success....
Published: Mar 07, 2012
Retroactive calculations are often required in time and attendance applications. Retroactive calculation refers to the process of recalculating prior period timesheets in order to correct errors or recalculate timesheets according to new or updated policies. The subject of retroactive calculations is an important one because...
Published: Jun 15, 2011
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations in any industry—often, reducing costs hurts customer relationships—but IoT provides a way for field service organisations to achieve this goal.
Download...
Published: Jan 12, 2018
When it comes to Customer Relationship Management (CRM) it’s important to understand all the benefits of an integrated system before beginning your selection process. That’s why we created this guide – to provide you with the essential information you need to make the best decision possible. This guide...
Published: Sep 01, 2011
Faced with mounting global competition, companies are having to improve how they coordinate activity across the company in order to maximise the value they deliver to customers and minimise costs. In turn, this is requiring them to integrate previously discrete departmental information systems in order to enable such collaborative...
Published: Aug 01, 2013
Small and medium-sized companies face significant challenges in implementing company-wide or enterprisewide solutions. These challenges arise from the scarcity of resources − money, time and people and expertise. And yet the business imperative to implement truly effective systems is even greater, since the technology...
Published: Jun 01, 2007
The paradox of today’s economy is this: Even as unemployment rates linger near levels unseen in a generation, top talent is hard to come by. Anyone who is involved in a hiring function is already aware of this. And in a talent market where it is difficult to find top performers through external recruiting, more organizations...
Published: Aug 12, 2013
CRM has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily.
Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.
Published: Jan 28, 2016
In today’s world internet users have exceedingly high expectations. They know they have options and can find what they are looking for in a matter of seconds. Online businesses need to know how to deliver the right experiences to customers. This guide explores the challenges and arms you with a powerful strategy...
Published: May 10, 2016
Qu’est-ce qui empêche les équipes marketing de réussir ? Pourquoi certains directeurs marketing semblent accepter des initiatives et des résultats médiocres plutôt que de viser l’excellence ?
Lorsque vous posez ces questions, on vous répond généralement...
Published: Apr 23, 2018