Savvy leaders realize the importance of developing their internal bench strength today to competitively address the organizational demands of tomorrow. In reality, identifying and adopting the ideal components needed to support an integrated performance and learning management process is complex and time-consuming. For...
Published: Jun 08, 2011
In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it is the time to go real time.
Keeping customers engaged now requires an investment in customer-centric marketing to allow your organisation to identify and deliver them with the most appropriate message....
Published: Apr 23, 2018
Sage (UK) Limited today announces the results of its ‘Office Life’ survey, which reveals that 88 per cent of people think that their company risks losing customers if information is not shared across departments. Eighty-two per cent of respondents also commented that not having the right information has a negative...
Published: Oct 01, 2014
Social selling is a sophisticated practice, and there are a host of challenges and dangers to be wary of.
This guide brought to you by MyCustomer and Microsoft will explore the challenges and opportunities of social selling, to help you maximise your potential, while minimising your risks.
You will learn: ...
Published: Jan 12, 2016
Fact – increasing employee productivity increases a company’s bottom line. But to have productive employees, you first must hire the right employees, and then provide them with the right tools to grow. Every team operates differently, but having a winning strategy for recruitment and employee development is...
Published: Apr 19, 2012
Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book. Discover how to close those gaps and transform your people, process, and technology to better serve your customer.
You’ll also learn how to:
Create a unified view and deliver personalized experiences...
Published: Apr 03, 2018
Business experts and analysts love to compare fiscal quarters to those of a football game. So there is plenty of advice out there on how you can “save the game” in the fourth quarter with last-minute sales strategies.
To start winning from the beginning, perform a check-in on your incentive...
Published: Oct 29, 2015
In today’s dynamic business environment, every staff member needs the right information to perform their job effectively. From high level executives who determine the strategic direction of the company to customer service agents on the front line who must react quickly to customer issues, when employees have access...
Published: May 01, 2011
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond.
From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.
In this ebook, learn:...
Published: Jul 26, 2017
Few industries are as challenged as food and beverage producers to effectively address the impact of industryspecific requirements and legal mandates on their businesses. Not only must they effectively fill customer orders, manage recipes, control inventory and plan production in an increasingly competitive environment,...
Published: May 01, 2002
The travel, hospitality and tourism industries have been some of the fastest growing sectors in the world. Deloitte has predicted that tourism alone will be worth more than £257 billion to the UK economy by 2025!
Fierce competition, business pressures and the disruption caused by social media are making all...
Published: Oct 03, 2017
The vast increase in dark data—all of the unstructured data from the Internet, social media, voice and information from connected devices—is overwhelming many executives and leaving them completely unprepared for the challenges their businesses face.
The smartest executives focus on making sense of the...
Published: Oct 30, 2017
Overview of succession planning at Microsoft Tips for boosting the impact and value of succession planning offered along the way Common succession planning pitfalls Summary of key tips
Published: Jan 11, 2013
Customers: To delight them, you’ve got to know them deeply. Be brutally honest, how much do you really know about your customers?
While marketers recognize that obtaining a 360-view of their customers would give them a huge advantage, the simple truth is that few have got anywhere close....
Published: Sep 16, 2019