The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints.
Whether through phone, email, social media, or other web interactions, it is vital for successful companies...
Published: Jul 26, 2017
SugarCRM has leveraged IBM and other strategic partnerships to broaden its omnichannel appeal to enterprises, making Sugar a strong alternative to Salesforce.com, Microsoft, Oracle and SAP.
Download this report to learn how SugarCRM's four-pillar strategy enables businesses to create extraordinary customer experiences....
Published: Jan 28, 2016
Sage (UK) Limited today announces the results of its ‘Office Life’ survey, which reveals that 88 per cent of people think that their company risks losing customers if information is not shared across departments. Eighty-two per cent of respondents also commented that not having the right information has a negative...
Published: Oct 01, 2014
Organisations are striving to deliver consistent experiences but very few feel they are there yet.
A mere 8% of respondents were able to boast that all their data and marketing systems were integrated.
Only 40% of marketers in the study were able to track the customer journey across channels.
...
Published: Jan 11, 2016
Each year brings a fresh batch of regulatory changes to workforce management that further complicates an already challenging field. From employee leaves, wage and hour concerns and working conditions, employers must contend with a wide variety of legal changes affecting the way they manage their teams, get work done and...
Published: May 09, 2012
Record global automotive sales are expected in 2017 after sales accelerated towards the end of 2016. Thanks to economic recovery, competitive finance options and rising earnings, sales have been boosted and we are seeing a rise in customer confidence.
Social media has had a huge, game-changing effect on the automotive...
Published: Oct 03, 2017
In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite,
Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them.
This report...
Published: Jan 05, 2018
In the ongoing effort to operate a successful business, companies continually seek opportunities to cut costs and increase profits. Naturally, they often look first to their own internal operations to find ways to streamline processes and integrate information flows from different locations – and often from different...
Published: May 01, 2011
The vast increase in dark data—all of the unstructured data from the Internet, social media, voice and information from connected devices—is overwhelming many executives and leaving them completely unprepared for the challenges their businesses face.
The smartest executives focus on making sense of the...
Published: Oct 30, 2017
One of the fundamental questions facing CFOs in small and medium-sized organizations is whether to select a ‘best-of-breed’ solution or a software suite as they look to improve the technology foundation for their processes. Determining the tradeoffs associated with these two options has never been more critical...
Published: May 16, 2012
Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact with consumers appropriately and effectively in a world where consumers
increasingly like to communicate in private.
This research, produced by Econsultancy in partnership with IBM Watson Marketing, is based...
Published: Apr 23, 2018
In today’s world internet users have exceedingly high expectations. They know they have options and can find what they are looking for in a matter of seconds. Online businesses need to know how to deliver the right experiences to customers. This guide explores the challenges and arms you with a powerful strategy...
Published: May 10, 2016
Aujourd’hui, les clients sontmaîtres du parcours d’achat ; une tendance qui s’est accélérée avec la prolifération et le perfectionnement des appareils mobiles.
Les clients décident où chercher, comment acheter, quand acheter et où acheter. Et,...
Published: Apr 23, 2018
The Future of Business is Artificial Intelligence Artificial intelligence (AI), also known as cognitive technology, is increasingly being adopted by leading businesses –and one of the initial trending areas of application is in supply chain.
Like other significant technological innovations of the past...
Published: Aug 22, 2018