Every business leader knows that good planning is instrumental in improving outcomes across the company: increasing revenue, anticipating market trends, and optimizing resources, to name a few. However, the supporting data has been limited—until now.
Welcome to the first-ever survey on the State of Connected...
Published: Nov 19, 2018
Every business leader knows that good planning is instrumental in improving outcomes across the company: increasing revenue, anticipating market trends, and optimizing resources, to name a few. However, the supporting data has been limited—until now.
Welcome to the first-ever survey on the State of Connected...
Published: Nov 19, 2018
We are increasingly focused on speed—and the immediacy of now. Technology is a huge catalyst in terms of driving the rate of change. It constantly resets the expectations of people: customers, employees, partners, and shareholders. Technology accelerates the rhythm of business: the speed at which customer requests...
Published: Aug 11, 2014
a new study by showpad and demand metric of 244 sales and marketing professionals reveals the true impact of a bad sales experience, and how disconnects between sales and marketing can be negatively affect sales.
Published: Jul 08, 2014
As consumers embrace online video across a broad spectrum of devices, from smartphones and tablets to PCs and connected TVs, publishers need a way to protect their content against piracy and unauthorized viewing no matter how, where, or when it is accessed. Digital rights management (DRM) provides the control publishers...
Published: Oct 05, 2014
Mobile user access to ERP and other back office systems has become a core requirement as organizations seek operational efficiency and deepening customer engagement. Without mobile access, system users are disadvantaged by needing to return to a desktop, often after a job is completed, to enter data relating to that job...
Published: Oct 10, 2014
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
Organizations are advancing beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics that can unlock revenue growth. ...
Published: Feb 15, 2018
Each one of your employees has an enormous ability to contribute to your bottom line. And every employee relationship starts at the moment they find out you’re hiring—but it doesn’t end there. To nurture relationships to their full potential, you must give employees everything they need to continue their...
Published: Nov 01, 2014
“Superior sound quality” is a phrase that is often over-used in the world of telephone headset and communication technology. The problem is that while virtually every company claims to provide this optimal level of sound, few actually do. Caught in this semantic crossfi re of claimversus- reality is the call...
Published: Mar 01, 2012
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement. Advance beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics.
Read our free e-book, where you’ll learn: ...
Published: Jan 12, 2018
The key to accomplishing your customer-centric marketing goals is to experiment and test what works for your organization and your customers.
But where to start, and how to streamline? How do you fine-tune and fulfill pieces of the customer journey, to build foundations for the future?
In this whitepaper, we...
Published: May 15, 2018
• The upgrade from corded to wireless headsets boils down to a nickel a day. • Estimating the ROI of wireless headsets includes calculations on productivity, employee retention, additional revenue and customer satisfaction. • Each organization’s individual figures vary, but it is possible to build...
Published: Jun 01, 2012
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations in any industry—often, reducing costs hurts customer relationships—but IoT provides a way for field service organisations to achieve this goal.
Download...
Published: Jan 12, 2018
Trends in online web search query data have been shown useful in providing models of real world phenomena. However, many of these results rely on the careful choice of queries that prior knowledge suggests should correspond with the phenomenon. Here, we present an online, automated method for query selection that does...
Published: Jan 02, 2015