Following one of the most challenging years in business history, the pandemic has forced every company to accelerate its most important transformations. But now that the light at the end of the tunnel seems to be in sight, most businesses are unsure of the best way forward. Trying to strike a balance between moving forward...
Published: Oct 20, 2021
A renewed, and long overdue, focus on retention is finally here. Companies are finding success through acquiring the right audiences, understanding those audiences, meeting their needs, and developing engaging experiences. This guide will discuss 7 key retention strategies, 10 winning retention campaigns, how to predict...
Published: Sep 24, 2021
Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships. In this guide, we’ll explore how you can provide the most relevant, personalized experiences to your customers. We will arm you with the best advice when considering key channels such as email, mobile...
Published: Sep 24, 2021
There’s been a lot for marketers to lament in the past year—and the imminent reduction in access to third-party identifiers (3PIDs) is part of it. In January 2020, Google announced it would phase out third-party cookies (3PCs) in Chrome. And in April 2021, Apple announced they would start rolling out an update...
Published: Oct 28, 2021
Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can help drive business growth.
Download now for access to the entire guide alongside key research that we at Braze have conducted.
Published: Sep 24, 2021
The urgency created by events in 2020 acted as a catalyst to faster executive decision-making and action. When it mattered the most we all mobilised millions of people to work differently, cutting through bureaucracy out of sheer necessity.
The pandemic has been a powerful catalyst for change and the case for sustained...
Published: Jul 06, 2021
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption. This guide will explore today’s new customer experience reality, how to succeed in today’s new reality, and how the path to differentiated CX is the contact...
Published: Sep 27, 2021
Today’s digital fluent customers have high expectations and are the least loyal of all groups. Great CX is the key to retaining digital-fluent customers who leave the moment their expectations aren’t met. Our concise guide to omnichannel will allow you to evaluate whether your system drives the seamless omnichannel...
Published: Sep 27, 2021
It’s time to reimagine a new future. The concept of the workplace has changed forever. It’s no longer necessarily somewhere your employees go. It’s now wherever they choose to be, whether that’s at home, in an office or on the move. And wherever it is, and however they connect with it, they expect...
Published: Jul 06, 2021
Organizations around the world are trying to keep up with the rapid pace of change in their industry. In many cases, a combination of competitive, economic and social disruptions are threatening market positions and existences.
If this change is the only constant, then adaptability has to underpin a ‘new normal’...
Published: Jul 06, 2021
Although more than a decade old, push remains innovative and versatile. Initially used by brands to engage with customers via mobile devices, push notifications have expanded. They have become an integral part of everyday technology and are available on smartwatches, desktop, and mobile web browsers. Push notifications...
Published: Sep 24, 2021
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed the entire flow of work as it became dependent on technology. As the contact centre is no longer one touchpoint in the customer journey, it fails without chain management....
Published: Sep 27, 2021
Customer expectations have increased dramatically over the past decade. Customers now expect brands to go above and beyond, especially as today’s consumers have more opportunities to engage with your brand than ever before. It is therefore no surprise that choosing a platform that supports real-time, cross-channel...
Published: Sep 24, 2021
Interactions between consumers and brands are increasingly playing out across a wide variety of different online touchpoints, channels, and platforms. This whitepaper explores key trends impacting email marketing, alongside what makes it unique and powerful. It also explores how you can make the most of data whilst building...
Published: Sep 24, 2021
