Customers expect more from brands when it comes to convenience, resolution times and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations...
Published: Jan 12, 2018
Before getting any new technology, take a short moment to define what you are looking to achieve with it. What is the problem you are trying to solve? And how and when will you know that the new technology is actually solving the problem? In other words: define the problem, and define what ‘solved’ means. Simple...
Published: May 12, 2014
You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the success of your sales team is stifled by silos. It’s no wonder they’re struggling when their transactional systems, social networking, and productivity tools are separate.
With the Microsoft...
Published: Jan 12, 2018
Your customers expect memorable moments at every brand touchpoint. But when you have websites, social pages, blogs, and gated content to consider, it can feel impossible to deliver everything with quality and speed—especially if content forms the bulk of your marketing strategy. It’s a recipe for a bottleneck...
Published: Sep 16, 2019
connections. But now such attributes have paved the way for consumers to take a self-service approach over what they watch, when and where they watch it, and their willingness to pay to view content on their mobile device.
Published: Sep 08, 2015
ATB Financial, a Canadian retail banking institution with more than 5,000 employees, was experiencing declining employee retention, particularly with newer hires within their first year of employment. ATB suspected this was the result of low employee engagement scores. These engagement and retention challenges had begun...
Published: May 01, 2014
Founded in Boulder, Colorado in 1988, Gaiam offers information, products and services for individuals and businesses interested in natural health, ecological lifestyles, personal growth and sustainable commerce. Gaiam has products in stores worldwide and is growing a strong e-commerce sales channel with categories including:...
Published: Jan 11, 2011
LoyaltyOne knows the importance of culture and alignment. With over 20 years of experience building and managing loyalty programs and solutions for a global portfolio of clients, LoyaltyOne echoes its focus on client success with an equal emphasis on employee success. The strong culture of success at LoyaltyOne led to...
Published: Jun 02, 2015
Some of the major and key challenges that have arisen today are that the majority of retailers lack experience in implementing a distributed order management (DOM) system, resulting in challenges around design, scope, implementation time scales and costs. These can cause unplanned compromises in the final implementation....
Published: Aug 22, 2018
With Epicor Mobile Field Service, your resources in the field and in the back office will collaborate more productively, be more responsive to customer needs, and provide superior levels of service.
Published: Dec 09, 2013
Download this infographic to uncover some truths around Mobile security threats for your business.
Topics include:
Is your data safe?
Mobile technology promises big rewards.
Protect all your mobile devices wherever they go.
Published: May 24, 2016
Conversion is the lifeblood of a business and a main focus for brands large and small. When apps are built thoughtfully with conversion goals as part of their mobile strategy, brands can be rewarded with strong business outcomes and loyal customers.
Download this whitepaper today to learn:...
Published: Mar 29, 2016
Here are the key questions every marketer should ask themselves - and their stakeholders - when considering this kind of technology. Get straight to the important stuff:
A checklist of DMP criteria to make sure you're asking vendors the right questions
A closer look at DMP competencies, nuances...
Published: Sep 05, 2017
If you have a tablet, you probably use it to check your business email or perform some tasks related to your job. Even if you don’t have a personal tablet, smartphone or laptop on your desk, you probably know people who bring their own devices to work. As the number of smartphones and tablets continue to rise, more...
Published: Jul 19, 2012