Professionals who hold jobs in worker’s compensation, human resources (HR) and safety or risk management are responsible for completing a wide variety of duties for their companies. Individuals in these roles are generally responsible for interacting with and supporting a company’s employees. They are also...
Published: Feb 07, 2012
Customers expect more from brands when it comes to convenience, resolution times and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations...
Published: Jan 12, 2018
It's no secret: content creators are finding it impossible to keep up with the demand for unique experiences among the explosion of devices, channels, and markets. On average, enterprises manage 268 customer-facing websites and mobile apps*, but amid this complex digital ecosystem, there has been no easy...
Published: May 04, 2016
The transition to "cloud also" or "cloud first" is well under way for manufacturers around the globe. The advantages are significant as line-of-business (LOB) leaders and their IT organizations increasingly rely on cloud to flexibly deliver IT resources at the cost and speed the business requires.
...
Published: Nov 23, 2016
The federal salary basis regulations provide that an employer may make certain deductions in a salaried exempt employee’s pay without negating that employee’s salaried status. Permitted deductions include:
Published: Jun 30, 2013
What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack of time, resources, IT support and management buy-in.
This tip sheet will help you map out a plan to get started on the most important programs for your business and move through the process to achieve your...
Published: Apr 23, 2018
In today's global economy, companies are digitising as quickly as possible in order to remain competitive and deliver the experiences customers expect. Crucial to this process is adopting electronic signatures to transact business digitally and get approvals, as paper-based processes and wet-ink signatures are...
Published: Sep 18, 2019
Today’s top marketers know that a solid understanding of their consumers is the foundation of success. There are a ton of tools promising to help turn data into key customer insights, but which are best for your unique needs? One such tool, a DMP (Data Management Platform), can help you leverage first- and third-party...
Published: Sep 05, 2017
Customers have never been so empowered by social networks and digital connections. Delighting them requires that your customer service organization Customer Service be proactive in understanding their needs and exceeding their expectations.
Published: May 28, 2011
This guide details a number of techniques and essential steps that your brand should use to leverage owned, earned and paid media to get your content in front of the audiences you want to attract.
The guide will take you through the steps and processes necessary to create an effective, scalable strategy while highlighting...
Published: Sep 13, 2016
Today’s clients are socially empowered, digitally connected, and more demanding than ever before. To grow profitably, professional services firms must align every aspect of their operations to deliver consistent quality and high-value services. To succeed in dynamic business environments, firms need to react quickly...
Published: Jan 23, 2012
A badly run webinar is like a badly run meeting — a waste of everyone’s time. So we’re taking a stand against poor production, dull delivery and coma-inducing content that can give this great format a bad name.
It probably won’t come as a complete shock, but we recommend Citrix GoToWebinar...
Published: Sep 01, 2016
Enterprise Performance Management (EPM) is extending its reach beyond the CFO’s office to automate five critical aspects across the modern enterprise: strategy, plans, budgets, performance, and forecasts.
If you’re ready to get more from your EPM investment, download IDC’s white paper, “Connecting...
Published: Jun 07, 2017
Digitale Werkzeuge ermöglichen schnelleres, effizienteres und präziseres Arbeiten. Es gibt jedoch ein Verfahren, das von vielen Unternehmen noch nicht angenommen wurde: die elektronische Signatur.
Die meisten Unternehmen arbeiten noch mit veralteten, papierbasierten Unterschriftsprozessen. Nach wie vor werden...
Published: Jun 19, 2018