It’s an exciting time for marketers. In the era of digital transformation—where everyone and everything is connected—new channels, strategies, and technologies are empowering us to engage our buyers like never before.
But these new opportunities also bring new challenges. In today’s world,...
Published: Mar 10, 2020
Customers have never been so empowered by social networks and digital connections. Delighting them requires that your customer service organization Customer Service be proactive in understanding their needs and exceeding their expectations.
Published: May 28, 2011
New game, new rules. It did not happen overnight, but it happened. Commoditization and global competition have put the squeeze on nearly every industry. To make matters worse, financial markets have become more demanding than in decades past. Everyone is looking for sustainable growth, but few have found the secret formula...
Published: Jun 08, 2013
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them.
This report shows how each provider...
Published: Apr 04, 2018
Group health plans and health insurance companies must to establish internal claims appeal and external review procedures. They must at a minimum: Establish an internal claims appeal process; provide notice to enrollees "in a culturally and linguistically appropriate manner" of the availability of internal and...
Published: Jul 17, 2014
In the past three years, Office of Federal Contracts and Compliance Programs’(OFCCP) approach towards compliance enforcement has been more aggressive than ever. Since the new administration took over in 2009, we have seen significant changes to how the agency has been conducting compliance reviews.
Published: Apr 10, 2013
If you’ve ever sat through a meeting and felt it was an utter waste of your time, this guide is for you.
It doesn’t matter whether it’s a quick catch-up with a colleague or a regular team get-together: a meeting should be an organised gathering of the right people to serve a...
Published: Sep 07, 2016
In this On-Demand Webinar, you will learn how to deal with complicated and sensitive issues involving how employees dress, the number and type of jewelry worn by employees, and the number and type of tattoos visible on employees while at work. This program will explore the pros and cons of different options in written...
Published: Jun 22, 2014
In the West, for many years now, the extra ‘employee benefits' derived from a remuneration strategy are as much a part of the ‘take home' as the salary itself. I can distinctly remember my first company car – a bright yellow four door job with a 1.3 litre engine – but it didn't matter...
Published: Apr 26, 2014
If businesses are to thrive in today’s economy, then finding and retaining qualified employees must be a top priority. Frequent turnover can damage a company’s productivity, negatively affect employee morale, increase costs, and damage overall organizational performance. Conversely, retaining skilled workers...
Published: Aug 23, 2012
Workday On-Demand Solutions Designed for Global Organisations Twenty-five years ago, when enterprise software applications first emerged, the concept of “global business” was radically different from what it is today. “Global” companies were typically a collection of independently operating regional...
Published: Jun 09, 2012
Entdecken Sie 10 Schlüsseltrends, die das Marketing im Jahr 2017 prägen werden und erfahren Sie mehr über Ideen zur Stärkung von Kundenbeziehungen, einem stärkeren Markenwert und zur Verbesserung strategischen Wachstums. Zu den behandelten Themen gehören:
Kognitive Einblicke revolutionieren...
Published: Jan 18, 2017
Hoe kunt u sales digitaliseren?
Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken. Salesteams die digitale technologie gebruiken, sluiten sneller deals, verbeteren de klantervaring en profiteren van een duidelijk concurrentievoordeel. Salesprofessionals...
Published: Nov 04, 2019
Attendees of online presentations are naturally prone to many distractions. The next distraction is always just a click away, and nobody will even notice.
For you as online presenter, this means your presentations should be even more captivating and exciting, so people...
Published: Sep 01, 2016