Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement. Advance beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics.
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Published: Jan 12, 2018
Executive compensation is one of the most controversial issues in America today. The media is focused on this complex issue. The public, the Internal Revenue Service and the Securities and Exchange Commission are debating the value of executives’ services. At non-profit organizations, the employees, donors, and patients...
Published: Sep 02, 2012
Entdecken Sie 10 Schlüsseltrends, die das Marketing im Jahr 2017 prägen werden und erfahren Sie mehr über Ideen zur Stärkung von Kundenbeziehungen, einem stärkeren Markenwert und zur Verbesserung strategischen Wachstums. Zu den behandelten Themen gehören:
Kognitive Einblicke revolutionieren...
Published: Jan 18, 2017
Time is money in all successful organisations and boosting workforce productivity is one of the best ways to make more of the limited resources available.
Demanding more for less is a time-honoured way to raise stress, lower morale and kill productivity. There are more effective ways to unlock optimum employee...
Published: Sep 07, 2016
Today, virtually every organization operating in an SAP® environment recognizes the value of eliminating manual accounts payable (AP) processing to gain the efficiencies and cost savings that automation can bring. Our most recent economic downturn forced executive management to play a more active role in continually...
Published: Feb 20, 2010
Personalisation is a disruptive innovation, requiring new organisational structure and planning, and technology investments. These changes take time and energy to implement, but pay massive dividends for the customer and the business.
To personalise digital content, organisation’s first...
Published: May 04, 2016
A culture of integrity must be intentionally shaped. A strong compliance program, built on an organization’s values and principles, is the bedrock for creating a culture that is focused on outstanding quality and business outcomes.
Published: Dec 05, 2014
Hoe kunt u sales digitaliseren?
Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken. Salesteams die digitale technologie gebruiken, sluiten sneller deals, verbeteren de klantervaring en profiteren van een duidelijk concurrentievoordeel. Salesprofessionals...
Published: Nov 04, 2019
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them.
This report shows how each provider...
Published: Apr 04, 2018
Most of us can still remember having to pop in a cassette tape to play our favorite song. If we wanted to hear the song again we pressed rewind…and waited patiently for the tape to backspin to the beginning. Fast forward to today, and we have music literally at our fi ngertips. The changes in technology have completely...
Published: Aug 09, 2011
Today’s procurement professionals are bombarded with increasingly complex challenges. They need to manage global supply risk and protect profitability – despite volatile pricing in many supply markets – and contribute new innovations to the business. These are just a few examples of the imperatives they...
Published: May 18, 2013
Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows that only 14% are ahead of their customers’ expectations. This means that 86% feel that they are behind the curve, the competition — and most importantly — their customers’ expectations.
The...
Published: Oct 05, 2017
The top driver for change in supply chains is the need to retain customers yet the least important element of a supply chain is the quality of service, according to a 2016 IDC Manufacturing Insights supply chain survey. Looking at priorities through 2017, reducing costs and eliminating waste was the top priority and customer-centricity...
Published: Aug 22, 2018
Having an office party is an excellent way to enhance the workplace atmosphere. Employees can come together in a relaxed environment, meet each other’s’ family, and morale can be boosted significantly. While many benefits are to be gained from having office parties, there are more than a few liability issues...
Published: Jan 11, 2014