Making the decision to work with a marketing agency can be a big deal. It is a decision that is likely to take many months of planning, or deliberation and questioning – and that could all be before you issue your RFP.
The relationship that you have with your agency is absolutely crucial to the success of your...
Published: Nov 16, 2016
In this report, Microsoft delve into how small and medium sized businesses engage and interact with their customers, and share best practice on what it is that growing companies are doing differently to succeed.
Download now to find out how your business measures up, and ultimately learn how you can improve customer...
Published: May 11, 2016
Stringent management of user access controls and the segregation of duties are becoming a strategic concern for businesses as regulations multiply and compliance becomes more challenging. To adopt best practices for governance and risk management, Infosys, a global IT services company based in India, implemented the SAP®...
Published: Jan 01, 2012
The "De Minimus" Rule. Short periods of time (a few minutes or so) may be disregarded in calculating working time under the de minimus rule. Case law suggests that 10 minutes is such an insubstantial or insignificant period of time that it can be disregarded in recording working time. See, e.g., International...
Published: May 08, 2015
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
Organizations are advancing beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics that can unlock revenue growth. ...
Published: Nov 28, 2016
Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of our era. In fact, technology and economics are aligning in a way that puts society at a tipping point.
Cognitive technologies can understand all forms of data and continually learn about that data and related subjects...
Published: Aug 29, 2018
Religion plays a major role in the lives of many Americans, and accommodating religious beliefs poses a unique challenge to companies seeking to promote diversity within the workplace. Employers must take care to balance the needs of their employees with the company's objectives. It is especially important to ensure...
Published: Jan 11, 2012
In this OnDemand Webinar, you will get an overview of the latest trends in benefit portals and how a benefits portal can improve employee engagement, drive employee self service and streamline benefits administration. Demonstrated by best practice models and live examples, you will leave with a real-world understanding...
Published: Jan 10, 2013
In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite,
Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them.
This report...
Published: Jan 05, 2018
Attendees of online presentations are naturally prone to many distractions. The next distraction is always just a click away, and nobody will even notice.
For you as online presenter, this means your presentations should be even more captivating and exciting, so people...
Published: Sep 01, 2016
Today’s clients are socially empowered, digitally connected, and more demanding than ever before. To grow profitably, professional services firms must align every aspect of their operations to deliver consistent quality and high-value services. To succeed in dynamic business environments, firms need to react quickly...
Published: Jan 23, 2012
Today’s top marketers know that a solid understanding of their consumers is the foundation of success. There are a ton of tools promising to help turn data into key customer insights, but which are best for your unique needs? One such tool, a DMP (Data Management Platform), can help you leverage first- and third-party...
Published: Sep 05, 2017
Your clients live in a world of ever-increasing competitive pressure. It’s a world of rapid change – in the economy, in regulations, and in technology. You add value by helping your clients overcome these challenges – but it’s difficult to help them if your ability to manage engagements and projects...
Published: Sep 01, 2013
In today’s market, customers control the buying journey – a trend that has accelerated with the increased sophistication of mobile devices. Customers decide where to research, how to buy and when to purchase, and have higher expectations than ever.
Learn how you can better connect relevant data, personalise...
Published: Apr 23, 2018