Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses interact with them. Not only do customers want you to be as digital fluent as they are – they expect more personal service, too. To help you navigate the workforce changes...
Published: Sep 27, 2021
The urgency created by events in 2020 acted as a catalyst to faster executive decision-making and action. When it mattered the most we all mobilised millions of people to work differently, cutting through bureaucracy out of sheer necessity.
The pandemic has been a powerful catalyst for change and the case for sustained...
Published: Jul 06, 2021
The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations must constantly evolve and optimise their positions to address opportunities, defend against competitors, and meet the requirements of regulators and security threats. As transformation is a complex process, we...
Published: Nov 12, 2021
How financial firms reach onboarding "nirvana"
Streamlined, pain-free onboarding builds the foundation for successful client experiences. This is particularly true across financial service firms, where convenience and competitiveness are key.
Still, in spite of its critical nature, frictionless...
Published: Oct 26, 2021
The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis via Adobe Analytics that covers tens of billions of transactions to UK retail sites. The insights within this report examine consumer spending, online prices and 12 product categories.
Read now for access...
Published: Oct 27, 2021
Interactions between consumers and brands are increasingly playing out across a wide variety of different online touchpoints, channels, and platforms. This whitepaper explores key trends impacting email marketing, alongside what makes it unique and powerful. It also explores how you can make the most of data whilst building...
Published: Sep 24, 2021
Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack...
Published: Oct 20, 2021
Business runs on agreements, and they are everywhere. These agreements need to be signed in a legally valid way. As eSignature legality is largely about enforceability, this webinar goes through the different electronic signature types.
Watch now to find out more.
Published: Oct 29, 2021
We’ve all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the pandemic has brought about changes to the way we work, the way we connect with customers and colleagues, and the way we create and deliver experiences in this new, digital-first era.
Together with London School...
Published: Oct 28, 2021
Following one of the most challenging years in business history, the pandemic has forced every company to accelerate its most important transformations. But now that the light at the end of the tunnel seems to be in sight, most businesses are unsure of the best way forward. Trying to strike a balance between moving forward...
Published: Oct 20, 2021
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed the entire flow of work as it became dependent on technology. As the contact centre is no longer one touchpoint in the customer journey, it fails without chain management....
Published: Sep 27, 2021
Today’s brands are entering a new era of customer engagement. The swift digital transformation spurred on by the COVID-19 pandemic and the rise of a whole host of new marketing technologies, channels, platforms, and digital devices has made digital messaging and brand experiences central to modern marketing. However,...
Published: Sep 27, 2021
Deliver cloud value faster with 8 Best Practices to Make Your Cloud Migration a Success.
Thousands of businesses have migrated to the cloud, and we’ve captured the best practices they follow to successfully achieve migration. Now you can learn from their experience to simplify and accelerate your migration with...
Published: Nov 02, 2021
Box and ECM: Key integrations that drive digital transformation
Legacy ECM solutions simply can't keep up with the way you work today. Work is more mobile, more collaborative, more agile. Business processes must be intelligent. And customer expectations never stop growing.
Fortunately, cloud-based ECM...
Published: Oct 26, 2021
