Strategic Considerations When Building Customer Service for the Next Decade

This resource is published by Microsoft


Customer service is a very complex initiative for organisations. 

As simple as it sounds to “just answer questions,” the speed at which new terms are introduced, the rise of new channels, and the nuances of implementing new solutions makes it almost impossible for those in charge to succeed. When we add executive demands of proven value for each new component or channel and the quickly rising tides of customer demands, the life of customer service managers has been stressful, to say the least.

Download this whitepaper to learn about a practical approach to creating a strategy while considering the issues that affect customer service today and for the next few years. 


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