Marketing Technology Whitepapers

Published: Jun 30, 2022

2022 State of Customer Experience Technology

Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority....

Published: Apr 06, 2022

Instant data for real-time business results

Machine learning is evolving faster than ever – AI and analytics can give you the capabilities to become data-driven. With technology and data...

Published: Jun 09, 2022

Creator Marketing: The Next Era of Influencers

The advertising industry is changing. Privacy is a growing topic, with the phasing out of third-party cookies, as well as the majority of global iOS users...

Published: Jun 30, 2022

How to get maximum productivity from your remote teams

When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could...

Published: Jun 30, 2022

2022 Guide to Leading an Agent-Centric Contact Center

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re...

Published: Jul 04, 2022

2022 agent experience trends report

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact...

Published: Jun 30, 2022

What your business needs for a hybrid and remote-first workplace

The pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers...

Published: Apr 06, 2022

97% of data sits unused by organisations

Data has the capability to transform your business, but only if it’s collected and processed in the right way. However, many organisations are missing...

Published: Jun 09, 2022

The Beauty and Power of a Balanced Organic and Paid TikTok Marketing Strategy

MECCA Brands is Australasia’s leading beauty retailer and uses its digital and physical presence to curate the best in global beauty combined with...

Published: Jul 26, 2022

Our cloud solution is better for business and the planet

As technology advances, IT infrastructures are one potential route for businesses to increase their energy efficiency and reduce carbon emissions. Even...

Published: Jun 30, 2022

MetriStar Top Provider Award Contact Center Platforms

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...

Published: Jun 30, 2022

2022 Guide to Leading an Agent-Centric Contact Center

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re...

Published: Jun 30, 2022

The Innovator’s Guide to the Digital-first Contact Center

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the...

Published: May 09, 2022

How Treating Data as a Strategic Asset Drives Growth

This IDG eBook explores how organizations can build a successful and sustainable data approach to capitalize on data-driven decision making and outcomes....

Marketing Technology

2022 State of Customer Experience Technology

Instant data for real-time business results

Creator Marketing: The Next Era of Influencers

How to get maximum productivity from your remote teams

2022 Guide to Leading an Agent-Centric Contact Center

2022 agent experience trends report

What your business needs for a hybrid and remote-first workplace

97% of data sits unused by organisations

The Beauty and Power of a Balanced Organic and Paid TikTok Marketing Strategy

Our cloud solution is better for business and the planet

MetriStar Top Provider Award Contact Center Platforms

2022 Guide to Leading an Agent-Centric Contact Center

The Innovator’s Guide to the Digital-first Contact Center

How Treating Data as a Strategic Asset Drives Growth

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